Meet Our People: George, Application Engineer

Meet George Ross

At Zuken, our people are at the heart of everything we do. Today, we invite you to meet George Ross, one of the newest members of our customer support and services team based in Dayton, OH, USA. With a strong background in electrical engineering and a passion for helping customers succeed, George plays a vital role in ensuring customer satisfaction and providing valuable support for our E3.series software suite for wire harness and control panel design.

Commitment to Customer Success

George’s journey in the field of engineering began when he graduated with his BSE in electrical engineering. Early on, he gained hands-on experience as an application engineer, working on commercial HVAC motor NPD testing and field work for cleanroom fan filter units. Through these experiences, George honed his problem-solving skills and developed a customer-centric mindset, where customer success became his top priority.

Delving Deeper for Meaningful Solutions

As an application engineer in the customer support and services team, George is responsible for assisting customers with any questions related to our E3.series software suite. Whether providing technical support, conducting customer training classes, or creating community tech tips, George’s dedication to customer satisfaction shines through in every interaction.

For George, customer success goes beyond simply providing answers. He strives to dig deeper and understand the root cause of each customer’s issue. By addressing both the answer and the underlying cause, he can solve the immediate problem while also creating valuable learning moments for customers. This approach ensures that customers can overcome challenges and achieve long-term success.

A Supportive Team Environment

George is grateful to be part of an incredible team that fosters a collaborative and encouraging work environment. Working alongside knowledgeable, patient, and kind colleagues, he enjoys the many opportunities to grow personally and professionally. The team’s unwavering supportive structure empowers George to become more independent in his role, knowing that he can rely on his team whenever he may need assistance.

Embracing Personal Interests and Growth

A typical day workday involves assisting customers with hotline calls, collaborating with his team to expand his product knowledge, and staying up to date with the latest advancements in the industry. Outside of work, George enjoys spending quality time with his wife and friends, engaging in various activities such as bowling, mini-golf, video games, and hiking. He also pursues his interests in medieval and renaissance European fencing history, zoology (with a particular focus on herpetology), and linguistics, aspiring to become fluent in French and Spanish in the coming years.

George has an interest in herpetology; here he is with his Ball Python, Simba.

Conclusion

With George’s dedication to customer success and continuous learning, he exemplifies our core values at Zuken. His commitment to exceptional support makes him an invaluable asset to our team and a trusted partner for our customers.

If you have any questions or need assistance with our E3.series software suite, George and our customer support and services team are here to help you every step of the way.

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Stay tuned for more inspiring stories about our talented team members as we continue to introduce you to the people behind Zuken’s success.

#MeetOurPeople #Gettoknowzuken #wireharnessdesign