With support offices around the world, speaking more than eight languages, our exceptional support team is focused on solving problems and discovering ways to further enhance productivity. We don’t just answer questions, we dedicate ourselves to your success.
Whether you need on-line, phone, or face-to-face support, we have the resources to help you be successful.
Our Global Support website (ZGS) is aimed at providing an enhanced service to you, our customers. ZGS creates one unified global support site. This site is supported by a global R&D infrastructure to ensure your issues are resolved swiftly and to the best ability of Zuken as a global organization.
ZGS features include:*
* NOTE, some features are not currently available across all products – contact your Zuken Account Manager for more information.
Design times are critical, you have targets to meet, you cannot afford to spend time investigating a possible solution. With Zuken’s comprehensive maintenance program you have 24-hour on-line support, along with expert support from your local help desk and the latest Zuken software updates.
As one of the world’s leading suppliers of Electronic Product Design Automation software systems, we understand that our customers need to gain the maximum advantage from their investments in design solutions. They demand it. That’s why Zuken continues to pioneer new standards for EDA customer service.
Zuken is committed to productivity improvements through:
Our service mission is not only to satisfy the needs of our customers but to consistently exceed those needs.
Our customer service teams deliver the facts — a refreshing change in today’s world. We guarantee to keep customers informed about:
Zuken’s advanced quality assurance program tracks and measures:
This results in continuous improvement of our services. In fact, 95% of all help desk calls are responded to within 2 hours by an experienced technical applications engineer.
Zuken has a wealth of experienced application specialists and engineers who are available to:
Zuken maintains its right to protect its intellectual property by using modern advances in software protection against un-authorized use and software piracy.
In case a license file is lost or a Dongle is stolen or becomes defective the Zuken’s CADSTAR Replacement Policy for Damaged and Lost License Files or Dongles shall apply.